
Apolo SBC · Contact Center · Chile
“From complaints to data: today we see every carrier, every hour.”
Apolo’s SBC routes our entire daily volume across six carriers in parallel, with no manual intervention. The turning point was Apolo opening the detailed CDR so we could integrate it into our own systems. We now measure answer rate, effective duration, rejections and failure causes per carrier and per hour, and our negotiations with carriers are based on evidence, not perceptions. That is what makes Apolo a technology partner rather than just an infrastructure vendor.